We are looking for an experienced housing professional to join the council&©s Housing Options Team. You would become a member of a small team focusing on preventing homelessness and offering help and advice to customers who are in housing need and may be vulnerable. We need someone who can comprehend the often complex needs of individuals within our community and who will relish the challenge of finding solutions for them. This role will be the lead officer visiting and supporting a caseload of overseas arrivals from Ukraine and Afghanistan supporting them to navigate their housing options and homelessness.
Ideally you will already be working within the homelessness sector and have a good understanding of a local authority&©s homelessness duties.
Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.
We are seeking an experienced policy and performance officer to join our Housing Options Team. You will report directly to the Head of Housing Solutions and alongside the Housing Options and Resettlement Managers to develop and implement the Council&©s Homelessness and Rough Sleeping Strategy and Allocations Policy alongside day to day policies and procedures, and will manage the service&©s corporate performance monitoring and statistical returns.
This role will take responsibility for managing the Service&©s contracts for the IT system and supported housing projects, developing service improvements, service level agreements and providing project support for the managers.
We are seeking an experienced housing options/homelessness officer to work alongside the Housing Options Manager to supervise the day to day case management of the Housing Options Officer and provide technical and legal advice to officers in terms of their cases and decision making.
You will be knowledgeable in terms of the homelessness legislation and case law and have experience of carrying out homelessness reviews decisions. While not directly line managing the team you will hold regular case review supervisions and hold a small caseload of complex cases of your own.
We are seeking an experienced and motivated manager to lead and co-ordinate the day to day operational business of the Housing Options Team, managing six Housing Options Officers supported by a Senior ensuring households approaching the council for advice or who are facing homelessness receive accurate information and receive a customer focused service.
We are looking for someone with experience in organising and supporting teams, not necessarily in the housing sector, however some experience of administration and invoice processing would be required. We work in a customer focussed way to ensure that anyone approaching the service is directed to the right person or team first time and part of this role will be dealing with preliminary customer requests in a prompt, friendly and professional manner.
As a Housing Register and Allocations Officer you will be ensuring all applications to the Housing Register are processed and applicants housing need assessed in accordance with the Council&©s Allocations Policy, and for carrying out all the administrative processes required.
This is a varied role providing general housing advice to customers both face to face, on the telephone and by email. The role includes shortlisting bids from applicants for social housing and ensuring nominations are made to social housing providers within required timescales, updating systems, and keeping applicants informed.
This role will liaise with accommodation providers, particularly bed and breakfast establishments carrying out regular visits to residents and ensuring the accommodation meets agreed standards. Ideally you will already be working within a housing related sector however we would also consider applications from people who have other relevant experience, and the skills needed to work within this frontline team.